TERMS AND CONDITIONS
This website is operated by Toucan Online. The below Terms and Conditions govern the relationship between Toucan and our users and customers.
Emerald Ticket Pty Ltd ABN: 71 614 547 090
Contact Phone Number: 02 9580 2297
Any reference to ‘we’, ‘us’ or ‘our’ throughout the following Terms and Conditions and this website refers, at all times, to Toucan Online.
Any reference to ‘you’ or ‘your’ refers, at all times, to our users and customers.
The below Terms and Conditions govern the use of the Toucan website. You must read our Terms and Conditions before engaging with our brand. Once you engage in our service, you are assumed to have read, understood and are therefore bound by these Terms and Conditions, at all times, whilst interacting with our brand.
THE TOUCAN SERVICE
Toucan is all about creating beautiful and unique homewares. We specialize in prints and handmade rugs & garlands for every home and to suit every style. We always endeavor to provide 100% customer satisfaction with our customer care and gorgeous products.
If you have any questions about our creations, need styling advice or would simply like further information on our service, please feel free to contact us any time at: firstname.lastname@example.org.
We reserve the right to refuse service to anyone, at any time, if we deem him or her to be misusing our service or using our service in an unlawful manner.
Furthermore, we reserve the right to make alterations to our service, products or prices, at any time, without notice or consequence.
Once you have made your selection on our website, you can place the item or items in your shopping basket and begin our secure checkout process.
During checkout, you may either register an account with us, or checkout as a guest. Creating an account will allow you to log in to our website and keep track of your order history with us. We will also remember details about your visit to make your future visits quicker and easier for you!
We will collect certain details from you during the checkout process and you will be prompted throughout. After your order is complete, you will receive a confirmation email from us. If you do not receive this email, or if any details are incorrect, please contact us immediately.
GST will be added to the total value of your order at the final stage of checkout. You are liable to pay the full amount displayed for your chosen item or items, plus the GST amount added.
Payment of the full price displayed in AUD (or your relevant country’s conversion rate) must be paid at the time of purchase, with the exception of valid lay-by orders.
All prices displayed are current, but are subject to change, at our discretion.
We accept payment via PayPal (which includes a credit card option) or direct bank deposit. PayPal is a secure and convenient way of processing your payment.
If you wish to pay via direct bank deposit, you simply need to select this option during checkout, and details will be given to you. After payment has been deposited please forward your order number and receipt to: email@example.com.
If you choose to make payment via bank deposit, your order may take a few extra days to confirm and ship whilst we wait for the payment to clear. Payment clearance via bank deposit can take up to 3 business days.
We will not be responsible for any delays in payment clearance and cannot ship orders until we have received payment in full.
We also cannot promise the availability of your desired stock if payment does not clear or cannot be taken for any reason.
We gladly accept Lay-by’s at Toucan. Lay-by will only be accepted on orders of $50.00 or more.
In order to successfully lay-by an item or items, a deposit of 20% of the total price of the order must be made. This deposit is non-refundable or transferrable.
Our lay-by period is 2 months and payments must be made at a minimum of $10 per week.
Your order will not be shipped to you until payment of the full price of the order, plus postage, is made in full.
We reserve the right to cancel your lay-by if the above lay-by terms are not complied with. In the event that your lay-by is cancelled due to expiry or lack of required payment, your 20% deposit will not be refunded.
If the product or products you have placed on lay-by become unavailable, due to circumstances beyond our control we reserve the right to cancel your lay-by. In this instance we will refund your deposit and any further payment installments made.
Due to the fact that our products are made to order, once your order is confirmed, we are unable to accept cancellations. Because of this, we ask that you consider your order carefully before you finalize checkout.
We are more than happy to assist you, in any way we can, in the selection of your items.
Toucan gladly offers worldwide shipping to our customers. We offer free shipping on all Australian orders to the value of $150.00 or over.
Shipping costs on orders under $150.00 will be calculated during checkout and will depend on the content of your order.
All orders are shipped using the Australia Post Parcel Post service. A confirmation e-mail will be sent to you once your order has shipped, which will include a tracking number by which you may track the progress of your shipment via the Australia Post website. International parcels are untracked unless requested and will incur extra fees.
Once your order is confirmed, it may take up to 10 days to ship. This is due to the fact that our products are personalized or made to order and we like to make sure they are perfect before we send them out to you!
Delivery times will vary based on your location. For all domestic metro orders, please allow two weeks for delivery. If you are located in a regional area please allow 3 weeks. International customers should allow 2-3 weeks for delivery.
All felt ball rugs are sent via courier services Australia wide. Please allow 4-6 weeks for delivery as rugs are made to order. If rugs are on hand, they will be posted within 5 business days. For international shipping on felt ball rugs please email us PRIOR to purchasing as all International shipping varys and we will send you a quote before you purchase, otherwise an invoice will be sent with total postage and handling fees.
If you require your products urgently, please contact us at: firstname.lastname@example.org before placing your order (or as soon as possible after) to arrange express shipping.
Shipping times are merely a guideline and in many cases your order will arrive sooner. We are not responsible for delays in shipping times due to postage service delays or any other delays that stem directly from circumstances beyond our control.
Please allow the shipping timeframes stated above before contacting us about your order. Under no circumstances will we replace an order before these shipping times have lapsed. If your order has not arrived after these times, please contact Australia Post with the tracking number provided. If they are unable to remedy your issue, please contact us at: email@example.com and we will seek to assist you.
IMPORT DUTIES AND TAXES
If you are ordering from outside Australia, we assume that you are aware of any import duties or taxes that may apply in your country.
We will not be responsible for the payment of any such costs, nor will we be responsible for replacing goods that may be seized by customs in your country.
RETURNS, EXCHANGES AND REFUNDS
We do not accept returns for refund or exchange under any circumstances. Products are made to order and a lot of time and care goes into creating each order. Because of the fact that we are unable to provide refunds or exchanges for change of mind, we encourage to consider your order carefully before confirming.
We take a lot of care when packaging orders for shipment, and each item is inspected thoroughly for defects before it is sent to its new home.
All A4 prints are packed in plastic protective pockets with boxboard and are sent in a rigid envelope for extra protection.
A3- A1 prints or posters are rolled up carefully and placed in appropriate mailing tubes.
Garlands and pillowslips are sent in plastic tuff bags.
If your item arrives damaged please contact us within 48 hours with your order number and photographs/descriptions of the damage alleged. We will assess damage on a case-by-case basis and it is at our discretion to determine whether an item can be returned or refunded on the basis of damage.
We reserve the right to refuse to accept the return of any product if we do not deem it to have been damaged during postage and handling. Furthermore we will refuse a damaged return if you have not provided us with an e-mail notification and appropriate corresponding photographs within the specified time period after receiving your order.
If your order is deemed as having been damaged in transit, we will provide you with a replacement as soon as practicable. Your initial item must be returned to us in an un-used condition, including all original tags and packaging.
From time to time we may offer promotions to our lovely customers. These may include, but are not limited to, discount codes, vouchers or giveaways.
These promotions will only be valid for specified periods, and any and all conditions must be complied with in order to successfully redeem or qualify for promotional benefits.
We reserve the right to suspend, cancel or modify any such promotions, at any time without notice or consequence.
We make every effort to ensure that the images and descriptions of our products are accurate. We cannot, however, be liable for differences in color or appearance that may be attributed to variations in calibration of your computer monitor or handheld device.
If you have any questions about products you might be interested in, and desire further information or photographs before placing your order, please contact us at: firstname.lastname@example.org and we will make every attempt to assist you with your choice.
In addition to this, because our items are handmade, they may differ slightly from product to product. Any variation that may exist in colour, appearance or otherwise, is not considered a fault and is instead reflective of the uniqueness of each item.
Our felt ball garlands and mini deer’s are intended for decorative purposes only and should NOT be considered toys for children. The small parts incorporated in these designs are hazardous to small children and care should be taken to ensure that children are not left unattended with these items.
Before you begin to enjoy your Toucan purchases, please take note of the following care instructions. They will assist you in ensuring the longevity of your beautiful Toucan products.
All pillowslips should be washed on a cold delicate cycle. Please do not bleach or tumble dry. If you wish to iron your pillowslip, please make sure it is inside out and set the iron to a low/gentle setting.
Our felt ball rugs are hand felted and are made from 100% durable wool. They can be used on both sides, which we recommend in order to maintain their quality. These products should be cared for with regular vacuuming and an outdoor shake off to remove any dust particles. Rugs should not be used in wet areas. In the case of a spill, gently dab the affected area. Do not rub aggressively as this may cause damage or discoloration.
Unfortunately we do not offer a warranty period for any of our products, including felt ball rugs. We encourage customers to follow all product care guidelines listed here, in the product description, or that accompany your product and take all reasonable precautions to ensure the long-life and quality of your items. Please contact us at: email@example.com, if you require any further information regarding the long-term care of your particular product.
All of the designs, images, photographs, illustrations, logos, text, HTML code or other intellectual property that has been made available on Toucan Online, or throughout our social media, is the copyright material of Toucan Online and remains our intellectual property at all times.
This content may not be reproduced, re-published or disseminated in whole or in part without the express consent of the authors and copyright owners at Toucan Online.
The gathering, storing, printing or copying of this content for individual/personal use may be permitted, however the use of our intellectual property in relation to any business or for the advancement of any commercial venture or otherwise is strictly forbidden. Action may be taken against any person or persons who is found to be misusing our intellectual property.
LINKS TO THIRD PARTY WEBSITES
Throughout our website or social media we may occasionally provide links to third party websites.
Following of these links is at your individual discretion and we do not assess or police these services or their policies and practices. You should always read the policies available before you engage in any third party service.
We will not be held liable for any loss, damage or otherwise that may occur through the use of these services.
We love using social media to update our customers about our brand, our products and our promotions.
We encourage everyone to join us on these platforms, however we do have specific standards of conduct and behavior. We will not accept or tolerate any foul language or abusive behavior. Toucan Online will block or delete any users or comments that do not comply with these standards.
Please do not re-post our images without permission. Any image re-posted must be credited to us. We may refuse access to our social media for any person that repeatedly misuses our images.
We love hearing customer feedback about our service and creations. If you are kind enough to provide us with feedback, we may share your comments (in whole or in part) with other users through our website or social media. You will only ever be identified by your first name and will otherwise remain anonymous.
If you do not wish for us to share your feedback, please notify us.
CHANGES TO TERMS AND CONDITIONS
Our business is always evolving, and as such, we may occasionally make alterations to our Terms and Conditions. We reserve the right to make such modifications without notice or consequence.
Any changes to our processes and procedures that will affect our Terms and Conditions and therefore our customers, will be published on our website and will take immediate effect from their time of publication.
WHOLE OF TERMS AND CONDITIONS
This document comprises the whole of the Terms and Conditions that govern the use of the Toucan Online website.
No other term, condition, representation or warranty is intended to apply, other than those expressly mentioned by some relevant piece of Australian State or Federal Legislation.
These Terms and Conditions are current as of April 2015. If you have any questions, concerns or simply require further information about Toucan Online, please do not hesitate to contact us at firstname.lastname@example.org.