PRIVACY POLICY
At Toucan, the privacy, protection and security of our customer’s personal information is of vital importance to us.
Our privacy practices are in strict accordance with Australian Privacy Legislation.
The following Privacy Policy has been prepared in order to answer some basic questions you may have about how your information is collected, stored and handled by Toucan Online.
WHAT PERSONAL INFORMATION DO YOU COLLECT FROM ME?
During your visit to Toucan we will collect several pieces of information from you.
This will include, but is not necessarily limited to:
- Your name
- Your e-mail address
- Your contact phone number
- Your postal address
Each piece of information will only be requested at the time that it is necessary to us, in order to perform one of our functions or obligations to you as the customer.
We do not receive payment information from our users, as all payments are made through PayPal or direct bank deposit. Payments made through PayPal are made securely and no information about your method of payment is transmitted to us.
The refusal to provide any piece of the above listed information may affect your ability to use our website or service.
HOW DO YOU USE MY INFORMATION?
We will only use the information collected from you to fulfill our service to you, as best we can.
If you choose to register your email address with us, we may use it to keep you up to date with the developments of our brand and products, or any special promotions we may be offering. If at any time you wish to stop receiving these kinds of marketing communications, please e-mail us at: hello@toucanonline.com and we will remove your e-mail address from our database. You are welcome to re-join us at any time!
We may also use your e-mail or a contact phone number to notify you of any issues with your order or payment. Furthermore, your profile may be used to record your order history and e-mail correspondence with us. This helps us to get to know you better, and give you more of what you want at Toucan Online and also assists in effective and efficient customer care communication.
We will use your contact name and address to ensure that your order reaches you safe and sound. Please make sure these details are correct.
If you choose to create an account with us during checkout, we will store your postal address to assist you with a faster checkout process in the future. We are all about providing the best service and experience to our customers!
WHERE DO YOU STORE MY INFORMATION?
Any information we retain about you is stored safely and securely on our confidential database. The only people with access to this database are authorized employees or agents of Toucan Online.
All information held in this database is treated as highly confidential at all times.
WHAT ABOUT INFORMATION I SHARE VIA SOCIAL MEDIA?
If you choose to join us on social media any information that you share with us will be treated in accordance with this policy at all times.
We cannot, however, govern the use of this information by third parties, including the social media platform you are engaging with and other users.
DO YOU SHARE MY INFORMATION WITH ANYONE?
We will never share your information with anyone, for any reason. We take the greatest of care in ensuring that your information is only used in strict compliance with the purposes outlined in this policy.
If this practice changes we will notify you by updating this policy immediately.
CAN I ACCESS MY INFORMATION?
By law, you are able to access any information you have provided us with, at any time.
If you wish to view, alter or remove your information please contact us at: hello@toucanonline.com and we will happily comply with your request as soon as practicable.
DO YOU COLLECT ANY OTHER KIND OF INFORMATION FROM ME?
In addition to your personal information, we may also collect some non-personal/non-identifiable information about your visit to Toucan Online.
We may use ‘Cookies’ to record certain things about your visit including navigational information, location details and any referring websites. This information is compiled purely for statistical purposes.
No attempt to pair this anonymous information with your personal information is ever made.
This information is recorded to improve the efficiency of our service and it may be used to customize and simplify your future visit to Toucan Online by remembering your preferences.
You can disable ‘Cookies’ by changing the settings on your computer, tablet, mobile phone or other hand-held device. By disabling ‘Cookies’ you will prohibit the transmission of this information.
DATA OVER THE INTERNET
Because the Internet is a global network, the data you transmit whilst using it travels internationally. By engaging with our website you are authorising the global transmission of your data.
CHANGES TO PRIVACY POLICY
In the event that we modify our privacy practices, we will make alterations to this policy. We reserve the right to make these changes without notice or consequence. Any changes will be published here and will take immediate effect from their time of publication.
This Privacy Policy is current as of April 2015. If you have any questions or concerns or if you feel that we have breached our privacy obligations to you, please contact us at: hello@toucanonline.com.au.